{"id":2105,"date":"2026-08-06T10:13:45","date_gmt":"2026-08-06T14:13:45","guid":{"rendered":"https:\/\/cocall-3.jolistage.com\/?page_id=2105"},"modified":"2026-08-06T10:24:22","modified_gmt":"2026-08-06T14:24:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/cocall-3.jolistage.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"htb htb-hero-simple   default-margin-top  default-margin-bottom  bg-color color-white  htb-uid-1 \"   >\n\t<div class=\"container-xl\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col-12 \">\n\t\t\t\t<div class=\"content-box\">\n\t\t\t\t\t\t\t<h1 >Frequently asked questions<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class='htb htb-bootstrap-container bg-color color-white'><div class=\"wp-bootstrap-blocks-container container-xxl mb-0\">\n\t\n<div class=\"wp-bootstrap-blocks-row row\">\n\t\n\n<div class=\"col-12 col-xl-1\">\n\t\t\t\t<\/div>\n\n\n\n<div class=\"col-12 col-xl-10\">\n\t\t\t\n<div class=\"htb htb-accordeon-henri   default-margin-top  default-margin-bottom  htb-uid-5 \" >\n\t\t<div class=\"container-xl htb_intro_container\">\n\t\t<div class=\"row justify-content-center\">\n\t\t\t<div class=\"col-xl-10\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bts-box\"><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"accordion\" id=\"accordion_henri_2\">\n\t\t\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-2  accordion-item\" >\n\t<h2 class=\"accordion-header\" id=\"accordeon_heading_2\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_accordion_henri_2_0\" aria-expanded=\"true\" aria-controls=\"henri_collapse_accordion_henri_2_0\">\n\t\t\tIs my Cocall guaranteed?\t\t<\/button>\n\t<\/h2>\n\t<div id=\"henri_collapse_accordion_henri_2_0\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_2\" data-bs-parent=\"#accordion_henri_2\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p class=\"wp-block-paragraph\">Yes, every Cocall that has its original invoice has a one-year guarantee. But this is valid only for the Cocall itself; other devices, such as chargers, are not included.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-3  accordion-item\" >\n\t<h2 class=\"accordion-header\" id=\"accordeon_heading_3\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_accordion_henri_2_1\" aria-expanded=\"true\" aria-controls=\"henri_collapse_accordion_henri_2_1\">\n\t\t\tMy Cocall isn&#8217;t working. What should I check?\t\t<\/button>\n\t<\/h2>\n\t<div id=\"henri_collapse_accordion_henri_2_1\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_3\" data-bs-parent=\"#accordion_henri_2\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p class=\"wp-block-paragraph\">Here are the steps to take:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure that the memory card is properly inserted;<\/li>\n\n\n\n<li>Presence of an indicator light when charging (valid only for Cocall1);<\/li>\n\n\n\n<li>Charge your Cocall for 2 hours;<\/li>\n\n\n\n<li>Put the switch in the ON position.<\/li>\n<\/ul>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<div class=\"htb htb-accordeon-henri-item   default-margin-top  default-margin-bottom  htb-uid-4  accordion-item\" >\n\t<h2 class=\"accordion-header\" id=\"accordeon_heading_4\">\n\t\t<button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#henri_collapse_accordion_henri_2_2\" aria-expanded=\"true\" aria-controls=\"henri_collapse_accordion_henri_2_2\">\n\t\t\tCan I make my Cocall work remotely?\t\t<\/button>\n\t<\/h2>\n\t<div id=\"henri_collapse_accordion_henri_2_2\" class=\"accordion-collapse collapse \" aria-labelledby=\"accordeon_heading_4\" data-bs-parent=\"#accordion_henri_2\">\n\t\t<div class=\"accordion-body\">\n\t\t\t\n\n<p class=\"wp-block-paragraph\">Yes, this is possible, thanks to our RC100M available at all our dealers or directly online at www.cocall.ca.<br><br>This module enables a connection over a distance of 100 meters between your Cocall and a remote controller.<\/p>\n\n\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\t<\/div>\n<\/div>\n\n\t<\/div>\n\n\n\n<div class=\"col-12 col-xl-1\">\n\t\t\t\t<\/div>\n\n<\/div>\n\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2105","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Cocall<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Cocall\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cocall-3.jolistage.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Cocall\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-06T14:24:22+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ - Cocall\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/#website\"},\"datePublished\":\"2026-08-06T14:13:45+00:00\",\"dateModified\":\"2026-08-06T14:24:22+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/\",\"name\":\"Cocall\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/cocall-3.jolistage.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Cocall","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"FAQ - Cocall","og_url":"https:\/\/cocall-3.jolistage.com\/en\/faq\/","og_site_name":"Cocall","article_modified_time":"2026-08-06T14:24:22+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/cocall-3.jolistage.com\/en\/faq\/","url":"https:\/\/cocall-3.jolistage.com\/en\/faq\/","name":"FAQ - Cocall","isPartOf":{"@id":"https:\/\/cocall-3.jolistage.com\/en\/#website"},"datePublished":"2026-08-06T14:13:45+00:00","dateModified":"2026-08-06T14:24:22+00:00","breadcrumb":{"@id":"https:\/\/cocall-3.jolistage.com\/en\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/cocall-3.jolistage.com\/en\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/cocall-3.jolistage.com\/en\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/cocall-3.jolistage.com\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/cocall-3.jolistage.com\/en\/#website","url":"https:\/\/cocall-3.jolistage.com\/en\/","name":"Cocall","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/cocall-3.jolistage.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/pages\/2105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/comments?post=2105"}],"version-history":[{"count":3,"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/pages\/2105\/revisions"}],"predecessor-version":[{"id":2109,"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/pages\/2105\/revisions\/2109"}],"wp:attachment":[{"href":"https:\/\/cocall-3.jolistage.com\/en\/wp-json\/wp\/v2\/media?parent=2105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}